Responsible Gaming

Gambling involves financial risk by its very nature. Every bet you place carries the possibility of loss, and outcomes are never guaranteed. The platform provides entertainment, but it’s your responsibility to manage your betting habits wisely. Set clear limits before you start playing and stick to them regardless of wins or losses. Never chase losses or bet money you cannot afford to lose. Treat gambling as a leisure activity, not as a way to earn income or solve financial problems. Your financial and emotional well-being should always take priority over the thrill of the game. By maintaining control and making informed decisions, you can ensure your gaming experience remains positive and safe.

Problem gambling can develop gradually, often without you realising the severity until significant harm has occurred. Recognising the warning signs early is crucial for preventing serious consequences.

• Spending more money on betting than you can afford
• Borrowing money or selling possessions to fund gambling activities
• Lying to family or friends about the extent of your betting
• Feeling restless or irritable when trying to reduce or stop gambling
• Neglecting work, studies, or family responsibilities due to gaming
• Using gambling as an escape from stress, anxiety, or depression
• Chasing losses by placing increasingly larger bets
• Failed attempts to cut back or quit despite wanting to stop
• Experiencing financial difficulties or debt due to betting losses
• Feeling guilty or ashamed about your gambling behaviour

This is a serious issue that requires immediate attention. If you recognise multiple signs in your own behaviour, seek help right away.

Addressing gambling addiction requires both professional support and personal commitment. The platform offers several tools to help you regain control and develop healthier habits.

• Set strict deposit limits before you begin playing each session
• Use the self-exclusion feature to temporarily block access to your account
• Keep detailed records of all your betting activity and financial transactions
• Establish a fixed budget for entertainment and never exceed it
• Avoid gambling when feeling stressed, depressed, or under the influence
• Take regular breaks during gaming sessions to maintain perspective
• Share your concerns with trusted friends or family members
• Remove saved payment methods to create additional barriers to impulsive betting
• Seek professional counselling from qualified addiction specialists
• Join support groups where you can connect with others facing similar challenges

These preventive measures can significantly reduce the risk of developing problematic gambling patterns. The platform provides account management tools to help you implement these safeguards effectively.

Professional assistance is available when you need guidance or treatment for gambling-related concerns. Several organisations in India offer confidential support services designed to help you overcome addiction.

• National Institute of Mental Health and Neurosciences (NIMHANS) – Provides addiction counselling and treatment programmes across India. Visit nimhans.ac.in or call their helpline
• Gamblers Anonymous India – Offers peer support through local meetings and online forums for those struggling with gambling problems
• SHUT (Service for Healthy Use of Technology) – Specialises in behavioural addictions including problem gambling. Contact them at nimhans.ac.in/shut
• All India Institute of Medical Sciences (AIIMS) – Provides psychiatric services and addiction counselling at centres nationwide
• Vandrevala Foundation Helpline – Free 24/7 mental health support at 1860-2662-345 or 1800-2333-330
• iCall Psychosocial Helpline – Confidential counselling services available via phone and email through TISS Mumbai

These resources can connect you with trained professionals who understand addiction and can provide appropriate treatment options.

If you’re struggling with addiction or need guidance on using our responsible gaming tools, our support team is ready to assist you. We take player welfare seriously and can help you implement protective measures on your account.

• Live chat – Available 24/7 directly through the platform for immediate assistance
• Email support – Send detailed enquiries to the customer service address listed on the website
• Phone support – Call the India helpline number provided in your account settings
• FAQ section – Access comprehensive guides on setting limits and self-exclusion procedures

Our representatives can walk you through account restrictions, cooling-off periods, and permanent closure options if needed.